Refund policy

REFUND POLICY

As a small business, Keycomix will do our absolute best to ensure correct, highest-quality products and services are provided as promised to you, our valued customer and supporter. However, we do understand that in some instances a Refund or Replacement will be required, and we will do our best to make sure every customer is satisfied with their purchase and our customer service.

PRICING & TECHNICAL ERRORS

While we strive for accuracy in all product listings, pricing, descriptions, availability, and promotional details, errors may occasionally occur due to technical issues, human error, or system malfunctions.

Keycomix reserves the right to correct any errors, inaccuracies, or omissions and to cancel or refuse any order placed for a product listed at an incorrect price or with incorrect information — whether or not the order has been confirmed and/or payment has been processed.

In the event of a cancellation due to a pricing or technical error, a full refund will be issued promptly to the original payment method.

ALL SALES FINAL

Unless otherwise explicitly stated in writing, all sales are final and not eligible for an exchange or return except in the specific circumstances outlined in this policy.

COMIC BOOK SPECIFIC POLICIES

1. Raw Book Condition & Grading Expectations

Unless explicitly noted in a product listing, raw comics are sold under our store's minimum condition guarantee (typically NM- 9.2 or better). Minor manufacturing or printing defects (such as minor spine stress, faint printer lines, or slight corner wear from factory shipping) fall within established industry grading standards and do not qualify a book as "damaged" for a return or refund. We cannot guarantee specific third-party grades (e.g., 9.8) on raw copies.

2. CGC Graded Books ("Slabs")

All sales of third-party graded comics (CGC etc.) are 100% final.

  • Grade assignments are determined solely at the discretion of the third-party grading company, not Keycomix.

  • Minor visual imperfections on the outer plastic slab casing (such as slight Newton rings, minor scuffs, or interior encapsulation dust) are inherent to the slab manufacturing process and do not qualify for a return or refund.

3. Pre-Orders, Drop Exclusive & Crowdfunded Items

Pre-orders and exclusive drops require dedicated inventory allocation. Cancellations for pre-orders are strictly allowed within 24 hours from the time of order placement. Once the 24-hour window passes, orders are locked in for allocation and processing, and refunds will not be issued due to publisher release delays or market fluctuations.

4. Blind Boxes, Mystery Boxes & Trading Cards

Due to the collectible nature and randomization of Mystery Boxes, Blind Bags, and Trading Card Packs/Boxes, all sales are strictly final. Returns, refunds, or exchanges are not permitted under any circumstances once opened.

INCORRECT PRODUCT SHIPPED BY KEYCOMIX

Keycomix must be notified within 15 days of the delivery date by email at keycomix1@gmail.com. Keycomix will verify the incorrect shipment and will require the return of the incorrect product in its original packaging, undamaged, at the expense of Keycomix.

Once the incorrect product is returned, the correct replacement product will be shipped at no additional cost to the customer within 15 business days.

INCORRECT PRODUCT SELECTED AND PURCHASED BY THE CUSTOMER

Product(s) must be returned at the customer’s expense, undamaged and in original packaging. Once the product has been received by Keycomix, the customer will be required to pay:

  • An additional shipping cost (equal to the original shipping rate), and

  • Any difference in product pricing.

Once received, the correct replacement product will be shipped within 15 business days.

PRODUCT DAMAGED OR LOST DURING SHIPPING

Keycomix must be notified within 15 days of the delivery date at keycomix1@gmail.com, and clear proof of damage (photos of the damaged shipping packaging and the damaged book/item) or loss tracking status will be required.

If Keycomix agrees that the product was damaged or lost during shipping, a replacement product (or refund/store credit if the item is out of stock) will be processed within 15 days of dispute resolution at no additional cost to the customer.

Keycomix may require the return of the damaged item or official proof that the damaged item has been safely destroyed.

NON-ELIGIBLE REFUND SITUATIONS

Refunds and exchanges will not be honored if:

  • A customer changes their mind after products have shipped or after the allowed pre-order cancellation window.

  • A customer is dissatisfied with a raw book that meets the stated condition/grading guidelines.

  • A customer attempts to return an opened Mystery Box, Blind Bag, or Trading Card pack.

  • A customer provides incorrect payment details.

  • A customer provides incorrect or incomplete shipping information at the time of purchase.