Shipping policy

SHIPPING POLICY

At Keycomix, we take immense pride in how we package and handle your collectibles. As comic collectors ourselves, we know how important it is for your books, slabs, and merchandise to arrive safely. Every order is packed securely in heavy-duty comic mailers or boxes with ample padding.

Please review our complete shipping policy below before placing an order.

1. PRODUCT SHIPPING TIMES & POTENTIAL DELAYS

  • Estimated Shipping Times: Estimated shipping windows, release dates, and dispatch timelines vary by item and are explicitly stated on each individual product description page.

  • Potential Delays: While we strive to meet all posted timelines, estimated shipping dates are subject to change and may be delayed. Delays can occur due to publisher release date shifts, printing factory backlogs, distributor shipping delays, or third-party grading company (e.g., CGC/CBCS) turnaround times.

  • Notification: We make every effort to keep listings updated, but placing an order confirms your understanding that fulfillment timelines are estimates and subject to unexpected industry delays.

2. PROCESSING & DISPATCH TIMELINES

  • In-Stock Orders: In-stock items are typically processed and handed over to the mail carrier within 2–5 business days (excluding weekends and official holidays) unless otherwise noted on the product page.

  • Pre-Orders & Drops: Pre-order items ship according to the estimated timeframe listed on their product page. If an order contains both in-stock items and pre-order items, the entire order will ship together once all pre-order items arrive in stock. If you want in-stock items delivered sooner, please place separate orders.

3. CARRIER DELAYS & TRANSIT TIMES

  • Estimated delivery times provided at checkout are generated by the shipping carriers (USPS, UPS, FedEx, etc.) and are estimates, not guarantees.

  • Once an order is transferred to the carrier, Keycomix is not responsible for transit delays caused by weather, peak holiday volume, carrier strikes, or sorting facility backlog.

  • Tracking numbers are automatically emailed to keycomix1@gmail.com / your registered account email once your shipping label is generated.

4. INCORRECT SHIPPING ADDRESSES

  • Customers are strictly responsible for providing an accurate, complete, and deliverable shipping address at checkout (including apartment, suite, or unit numbers).

  • Address Changes: If you notice an error in your shipping address, notify us immediately at keycomix1@gmail.com. We will make every effort to update it, but we cannot guarantee changes can be made once processing has begun.

  • Returned Packages: If a package is returned to us by the carrier due to an insufficient address, incorrect address, or failure to collect/claim:

    • The customer is responsible for paying the re-shipping fees to have the item dispatched again.

    • Original shipping costs are non-refundable.

5. DAMAGED OR LOST SHIPMENTS

We package all items to withstand standard mail transit. However, in the rare event that your package is damaged or lost:

  • Damaged Items: You must notify us at keycomix1@gmail.com within 15 days of delivery. You must provide clear photos showing:

    1. The damaged product/comic book.

    2. The exterior shipping box/mailer.

    3. The shipping label showing tracking details.

  • Lost Shipments: A package is considered lost if the tracking status shows no movement or updates for more than 15 consecutive business days (30 business days for international orders). Please contact us so we can open a carrier trace claim.

6. DELIVERED BUT MISSING PACKAGES (STOLEN PACKAGES / PORCH PIRACY)

  • If a tracking number indicates that a package was "Delivered" to the address provided by the customer, Keycomix's obligation to fulfill the shipment is complete.

  • Keycomix is not responsible for stolen packages or porch piracy after successful carrier delivery verification.

  • If your package shows delivered but you cannot find it:

    1. Verify the delivery address on your order confirmation.

    2. Check with family members, household members, or neighbors.

    3. Contact your local post office/carrier branch with your tracking number.

    4. File a mail theft report with your local police department or post office.

7. COMBINED SHIPPING

Due to inventory management and automated fulfillment systems, we cannot combine separate orders placed at different times into a single shipment or refund shipping fees for multiple orders. Please double-check your cart before completing payment.

8. INTERNATIONAL SHIPPING, CUSTOMS & DUTIES

For orders shipping outside the United States:

  • Customs, Taxes & Tariffs: Import duties, taxes, VAT, or brokerage fees are not included in the item price or shipping cost. These fees are the sole responsibility of the buyer upon arrival in the destination country.

  • Declared Value: By law, Keycomix strictly accurately declares the full purchase value and contents on all international customs forms. We will not mark items as "Gift" or understate merchandise values.

  • Refused Shipments: If an international package is refused or abandoned due to unpaid customs duties, the package will not be eligible for a refund.

9. QUESTIONS & SUPPORT

If you have any questions regarding shipping or need help with an existing order, please reach out to our team at:

📧 Email: keycomix1@gmail.com